Terms and Conditions

 

Terms and Conditions

Foam Superstore UK Ltd

These Terms and Conditions govern your use of our website and the sale of products by Foam Superstore UK Ltd (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.

1. Company Information

Foams Superstore UK Ltd
Unit 3 Station Road, Walker
Newcastle Upon Tyne, NE6 3PN
VAT Reg No: 335376688
Phone: 0191 2620769
Email: info@foamsuperstore.co.uk
Website: www.foamsuperstore.co.uk

2. Acceptance of Terms

By using this website and placing an order, you accept these Terms and Conditions. If you do not agree, you must not use this site.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

3. Ordering and Pricing

3.1 Product Representation

All product dimensions and colours are approximations. Foam can vary up to ±1cm due to industry-standard tolerances and packaging compression. Colour differences may occur between screen and physical product. Free fabric samples are available and recommended.

3.2 Custom Orders and Online Pricing Tool

Due to the automated nature of our quote system, some custom orders—especially involving high-volume small foam pieces—may generate prices that are not reflective of actual production costs.
Foam Superstore UK Ltd reserves the right to cancel and fully refund any order that:

  • Is not feasible for production;
  • Involves excessive quantities (e.g. thousands of small components);
  • Has been incorrectly priced due to software or input issues.

We will contact the customer in such cases and offer a revised quotation if appropriate.

3.3 Templates and DXF Files

We accept templates and DXF files for custom inserts and cut-outs. However, we reserve the right to decline orders that are not compatible with our machinery or production capability.

4. Payment and Delivery

  • Full payment is required at the time of ordering.
  • We accept secure payments through major debit/credit cards.
  • Production begins only when all templates or materials (if required) have been received.
  • Typical lead times:
    • Foam Cut to Size: 3–5 working days
    • Made-to-Measure Covers: 10–15 working days

We are not responsible for delays caused by couriers or circumstances beyond our control.

5. Returns and Refunds

5.1 Made-to-Order Items

Custom-made products, including foam cut to size and made-to-measure seat covers, cannot be returned unless faulty.

5.2 Faulty Goods

If your item is faulty:

  • Contact us within 7 days of delivery.
  • We will request return of the item for inspection.
  • If a manufacturing fault is confirmed, we will offer repair, replacement, or refund.
  • If no fault is found, the customer will bear the return and repostage fees.

5.3 Manufacturer Testing

If required, faulty items will be sent to the foam or fabric manufacturer for full evaluation. Refunds are subject to confirmation of manufacturing defect.

5.4 Colour Variance

We do not accept returns for colour variation unless a fabric sample was ordered and the product does not match that sample.

5.5 Unsuitable Orders

Foam Superstore UK Ltd reserves the right to cancel and refund orders that are not visible for production or impractical to manufacture due to their complexity, labour intensity, or pricing errors from the online tool.

5.6 Cancellations

Orders may be cancelled within 24 hours. After that, if production has started, no refund will be issued.

6. Behaviour and Communication Policy

6.1 Customer Conduct

We expect respectful and professional communication. Customers must not:

  • Use abusive, threatening, or discriminatory language;
  • Harass or intimidate our staff;
  • Attempt to coerce us via threats of negative reviews or public complaints.

6.2 Our Rights

Foam Superstore UK Ltd reserves the right to:

  • Terminate calls, emails, or chats containing abusive language;
  • Refuse service or cancel orders from customers who breach conduct expectations;
  • Restrict access to our services or block users;
  • Pursue legal action in cases of harassment, libel, slander, or fraud;
  • Maintain internal records of abusive communications for protection and legal use.

7. Product Disclaimers

  • Foam may emit a chemical odour upon arrival, which will dissipate. This is not grounds for return.
  • Dacron wrapping may increase foam thickness by up to 1.5cm.
  • All foam measurements may vary by ±1cm due to cutting tolerances.
  • Packaging may compress foam; allow time for foam to expand before measuring.

8. Lost or Damaged Deliveries

  • Foam Superstore UK Ltd is not liable for goods lost or damaged by third-party couriers.
  • We will support claims with the courier and issue replacements once confirmation is received.
  • Customers sending templates or items to us must use tracked delivery. We are not liable for items lost in transit.

9. Website Use

You agree not to:

  • Use our website in any unlawful or harmful way;
  • Attempt to copy, scrape, or interfere with the site’s functionality;
  • Use automated tools to extract pricing or content without consent.

10. Intellectual Property

All content on this site—logos, graphics, text, product designs, photography, and software—is protected by intellectual property law.

You may not copy, reproduce, distribute, or republish any material without written consent from Foam Superstore UK Ltd.

11. User-Generated Content (Reviews, Uploads, etc.)

By submitting content (e.g. reviews, photos):

  • You grant us a royalty-free, worldwide, perpetual license to use, modify, and publish that content.
  • You confirm you own the rights or have permission to share it.
  • You agree not to post defamatory, misleading, or harmful material.
  • We reserve the right to remove or refuse to publish submitted content at our discretion.

12. Vouchers and Rebate Cards

  • Valid for one-time use only.
  • Must be redeemed within 30 days of issue.
  • Cannot be combined with other discounts or used across multiple orders.
  • Lost, stolen, or expired vouchers will not be replaced.
  • Misuse or fraud will result in voiding and possible legal action.

13. Disclaimers and Limitations of Liability

13.1 Website Use

We do not guarantee uninterrupted website access. You use this site at your own risk.

13.2 Our Liability

We do not exclude liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation.

We are not liable for:

  • Loss of profits, business, data, or goodwill;
  • Indirect or consequential losses;
  • Errors or interruptions caused by third-party systems or user error.

14. Updates to Terms

We may update these Terms at any time without notice. Customers are responsible for reviewing them prior to ordering. Continued use of our website implies agreement with any changes.

15. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

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